Refund policy

Refund Policy

Last updated: July 14, 2026

At PHOBINEY, we stand behind the quality of our products. We want every order to arrive complete, function as expected, and provide a straightforward ownership experience.

1. 30-Day Return Window

You may request a return within 30 calendar days of the date your order was delivered.

Return requests submitted after the 30-day return window may not be accepted unless the product qualifies for service under an applicable warranty.

2. Return Eligibility

To qualify for a return, the product must:

  • Be unused or only inspected to the extent reasonably necessary to confirm its condition and basic functionality.

  • Be in like-new condition, without visible wear, scratches, impact damage, modification, or signs of extended use.

  • Include the original packaging, manuals, documentation, accessories, and all other items supplied with the order.

  • Include valid proof of purchase from phobiney.com.

Opening the package does not automatically make the product ineligible for return. However, products that have been damaged, modified, misused, or returned with missing components may not qualify for a full refund.

3. How to Start a Return

Before sending a product back, contact us at:

support@phobiney.com

Please include:

  • Your full name.

  • Your PHOBINEY order number.

  • The product you would like to return.

  • The reason for the return.

  • Photos or a short video if the product is damaged, defective, incomplete, or incorrect.

After reviewing your request, we will provide return authorization and the correct return shipping address.

Please do not send products to a manufacturer, office, or fulfillment address without prior authorization. Unauthorized returns may be delayed or refused.

4. Return Shipping

Change-of-Mind Returns

For returns that are not related to a product defect, shipping damage, or an error by PHOBINEY:

  • The customer is responsible for return shipping costs.

  • Any shipping charge paid during checkout is non-refundable.

  • We recommend using a trackable shipping service.

  • PHOBINEY is not responsible for return packages that are lost or damaged before arriving at the authorized return location.

PHOBINEY does not accept cash-on-delivery return shipments.

Damaged, Defective, Incomplete, or Incorrect Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 7 days of delivery.

Once the issue is confirmed, PHOBINEY will provide an appropriate solution, which may include:

  • Troubleshooting assistance.

  • A replacement product or component.

  • A prepaid return shipping label.

  • A full refund to the original payment method.

PHOBINEY will cover reasonable return shipping costs when the return is caused by a confirmed product defect, shipping damage, or an error on our part.

5. Exchanges

Approved products may be exchanged for the same product in another available color, subject to inventory availability.

For change-of-mind exchanges, the customer may be responsible for return shipping and any price difference.

PHOBINEY will cover exchange shipping when the exchange is required because the original product was damaged, defective, incomplete, or incorrect.

6. Promotions, Bundles, and Free Gifts

Products purchased as part of a bundle or promotion must be returned with all included components, accessories, and promotional items.

If a promotional item, free gift, or bundle component is not returned, its listed retail value may be deducted from the refund.

Discounts applied to the original order may also affect the final refund amount.

7. Refund Inspection and Processing

After your return is delivered, PHOBINEY will inspect the product and notify you whether the return has been approved.

Approved refunds are normally processed within 5 business days after inspection and issued to the original payment method.

Your bank, credit card issuer, or payment provider may require an additional 5–10 business days to post the refund to your account.

PHOBINEY does not charge a restocking fee for approved returns.

Where permitted by law, PHOBINEY may reduce or deny a refund if the returned product:

  • Is missing accessories, manuals, packaging, or included components.

  • Shows damage or excessive wear not caused by a product defect.

  • Has been modified, misused, or improperly handled.

  • Does not match the product originally purchased.

8. Non-Returnable Items

The following items are not eligible for change-of-mind returns:

  • Gift cards.

  • Customized or personalized products.

  • Products clearly marked as Final Sale or Non-Returnable before purchase.

  • Products damaged through misuse, modification, improper storage, or accidental impact.

This section does not limit your rights regarding products that arrive damaged, defective, incomplete, or incorrect.

9. Purchases From Other Sellers

This policy applies only to products purchased directly from phobiney.com.

Products purchased through Amazon, dealers, retailers, marketplaces, or other third-party sellers must be returned according to the return policy of the original seller.

10. Warranty Support

A product issue reported after the 30-day return period may be eligible for assistance under the applicable PHOBINEY warranty.

Please retain your order confirmation or other proof of purchase for warranty-related support.

11. Contact Us

For return, refund, exchange, or warranty questions, contact:

PHOBINEY Support
Email: support@phobiney.com
Website: phobiney.com

Support inquiries are generally answered within one business day, Monday through Friday.

This policy does not limit any rights available to you under applicable consumer protection laws.